What you will do if a negativist complain that the food in coffee shop is lousy?

Handling a negativist's complaint about coffee shop food requires tact, empathy, and problem resoloving skills to ensure the satisfaction of both the customer and the business's reputation. Here's a step-by-step approach to address the complaint:

1. Listen actively:

>* Let the customer express their complaint without interruption. Show empathy and listen closely to understand their exact concerns and expectations.

2.Apologize sincerely:

* Acknowledge the customer's dissatisfaction and apologize for their negative experience. A sincere apology can go a long way in defusing tension and creating a positive atmosphere for resolving the issue.

3.Investigate the complaint:

* If possible, check the food item in question to assess whether there's a valid reason for the complaint. This could involve tasting it or checking its preparation process.

4.Offer solutions:

-Provide alternatives or suggestions to address the customer's concerns. This could involve replacing the dish, providing a refund, or offering a different food item.

5.Emphasize customer satisfaction:

* Communicate that the satisfaction is your top priority and you're genuinely committed to resolving the situation to their contentment.

6.Engage in courteous communication:

* Remain calm, respectful, and professional during the conversation, even if the customer is being difficult. Escalating the situation will only worsen the matter.

7.Gather feedback:

* Use the opportunity to gather constructive feedback from the customer. This can help improve the overall quality of your offerings and prevent similar complaints in the future.

8.Follow up:

* Follow up with the customer after resolving the complaint to ensure they're satisfied with the outcome. A simple phone call or email can leave a positive impression and show that you value their feedback.

Remember, dealing with negative feedback is an opportunity for improvement. By addressing the complaint promptly and professionally, you demonstrate your commitment to providing excellent customer service.