How do you handle guests needs?

- Begin by actively listening to the guest. Let them express their needs and concerns without interrupting.

- Ask open-ended questions to gain a clear understanding of their requirements and preferences.

Personalization and Flexibility:

- Personalize the experience by taking note of any specific preferences or interests they mention.

- Be flexible in accommodating their requests, within the bounds of your establishment's policies and capabilities.

Provide clear information:

- Clearly explain any services, amenities, or activities available at your establishment. Provide brochures or materials that contain relevant information.

Address complaints and issues promptly:

- If a guest raises any issues or complaints, listen attentively and express empathy.

- Take immediate action to resolve the problem or find a suitable solution.

Provide additional support if needed:

- Offer assistance with transportation, luggage, or any other special needs they may have.

- Provide contact details for the front desk or reception so that they can reach out for assistance at any time.

Follow-up and thank you:

- After the guest's stay, follow up with a thank-you note or email to express gratitude for their patronage.

- Ask for feedback to identify areas for improvement and ensure better guest experiences in the future.

Remember that exceptional service involves going beyond basic needs and exceeding guests' expectations. By creating a welcoming, attentive, and accommodating environment, you'll make a positive impact on their experience and build a loyal customer base.